What happens if i cannot make a booked session

Here at Calm Academy, we understand that life happens! And things can come up that prevent us attending a pre booked session. This is particularly true when dealing with children. If your child is ill or there are other reasons for them being unable to attend a session, please notify us as soon as possible as we like 24 hours notice to cancel a session. Calm Journey Therapists will always do their best to avoid cancellation fees. However, if you do not notify us, the full fee is normally chargeable.

If you have made a booking using our automatic booking system, you can cancel or reschedule your appointment up to 6 hours before the start of your session using your confirmation email.  Any time after that, the system will not allow you to cancel or change your session.

Please however, still contact your therapist directly or use the Calm Journey Therapy number: 07487754683.